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Their flagship solution is called SysTrack. It’s used to Reduce IT costs and improve end-user experience with in-depth monitoring and analysis.
Businesses want more insight into how they can stop IT incidents from stifling employee productivity. With Lakeside’s solution, employees gain an average of 10.78 hours per week in productivity.
Businesses want to gain real time visibility into the workplace to fix IT problems automatically and to have happy employees (it helps IT and employees to engage more efficiently).
Businesses want more access into truly what goes on and Lakeside’s software offers real-time and historic application usage.
Benefits of Lakeside Software
SysTrack helps improve the quality of service, helps those working on transformation projects and helps with IT security and compliance.
IMPROVE IT VISIBILITY
Access 10,000+ data points on IT performance and usage from every endpoint
Quantify end-user experience and provide optimal end-user computing performance
Identify overprovisioning, reduce volume of IT incidents, and optimize IT operations
Improves the quality of service
- Incident reduction
- MTTR reduction (mean time to recovery)
- Increasing employee satisfaction
- Service monitoring
SysTrack will help those working on Transformation projects for example:
- Office 365
- Windows 10
- Proactive Change Management
- Endpoint Asset Inventory
Example: Windows 10 is putting pressure on businesses currently as although many organisations are upgrading to Windows 10 – if performance issues that already exist in an organisations environment aren’t properly identified and addressed – just upgrading won’t fix them. However currently, many businesses struggle to have visibility on this. SysTrack will give you visibility! – Have you upgraded yet? Can we talk to you further?
Completing a successful Windows 10 transformation should include a focus on improving end user experience whilst reducing ongoing support costs (as well as focusing on increasing productivity).
Virtual Desktop Infrastructure
If you’ve several projects that you need to roll out, such as designing your Virtual Desktop Infrastructure (VDI) or Improving End User Experience, using SysTrack in your design project will help you:
- Observe users, usage and apps
- Estimate capacity plans
- Baseline User Experience
- Rate application readiness
IT security and compliance
SysTrack also helps with IT security and compliance. It enhances security – using built-in endpoint auditing and assessment of the environment.
- It helps employees be more actively aware of security (alerts etc), predictive analytics rather than reactive.
In a nutshell, Lakeside Software:
- Lowers IT resource downtime with a better end-user experience.
- You can balance resources and optimise the allocation of IT assets to ensure peak performance.
- It helps minimise overheads as it helps the reduction of administrative labour in the planning process.
- It enhances security – using built-in endpoint auditing and assessment of the environment.
There isn’t another product out there that can handle the amount of datapoints that SysTrack collects i.e. 10,000+ every 15 seconds…
SysTrack constantly monitors very detailed data on end-user experience, performance and utilisation across physical and virtual desktops and the underlying server infrastructure.
Systrack provides real-time and historic application usage – providing you with more device visibility.
It helps you understand how users are feeling after any change in the environment, so you can reduce problems before they get to the wider estate.
In-depth End-User Data Monitoring from SysTrack
1.30 minute short SysTrack introduction